Whether you need to troubleshoot a problem, schedule routine maintenance, or get immediate assistance for a fiber emergency, we’re on it. Keeping your network running optimally is our top priority.
We believe a well-documented network is a resilient network. Our proactive approach to routine inspections includes careful documentation and a thorough assessment of your fiber infrastructure.
Our operations center team is dedicated to providing rapid assistance for Backbone customers. If an outage or damage occurs, we’ll connect you with a field supervisor who can coordinate a quick resolution.
We can provide on-call service for customers who need around the clock support for their projects. Talk to your account representative to explore our out-of-hours support agreement.
